Politique de retour et de remboursement

Après l'achat de l'AEKE K1 via notre site officiel, vous bénéficiez d'une garantie de retour sans questions sous 30 jours. Cela signifie que vous pouvez essayer le produit sans souci, et si pour une raison quelconque il ne répond pas à vos attentes, vous pouvez nous contacter dans les 30 jours suivant la livraison pour demander un retour et un remboursement.

},"align":"","folded":false}},"RVZgdNFKkoTQ0uxFS1tcyu6wnJu":{"id":"RVZgdNFKkoTQ0uxFS1tcyu6wnJu","snapshot":{"type":"text","parent_id":"SBhHdn8KRoHPHFxnYrjcsp8rnTe","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":0,"numToAttrib":{}},"initialAttributedTexts":{"attribs":{"0":""},"text":{"0":""}}},"align":"","folded":false}},"OLqud3OA7oVOzHxts9UcLZkonBp":{"id":"OLqud3OA7oVOzHxts9UcLZkonBp","snapshot":{"type":"table_cell","parent_id":"PfOGdH48FoX9zoxBkj7cxNoznrj","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":["UYIwdicFNoP3tMxv7uTc7umKnnc","UXBFdfsnbo0A9GxTaSscW7lrnYd"]}},"UYIwdicFNoP3tMxv7uTc7umKnnc":{"id":"UYIwdicFNoP3tMxv7uTc7umKnnc","snapshot":{"type":"ordered","parent_id":"OLqud3OA7oVOzHxts9UcLZkonBp","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7471195125503623187"],"1":["link-id","dab3b90c-46e9-4285-af9c-6d5ba4cc0ac6"]}},"initialAttributedTexts":{"attribs":{"0":"*0+10*0*1+g*0+1i"},"text":{"0":"La demande de retour doit être soumise à Support@aeke.com ; un dépannage à distance peut être organisé si nécessaire."}}},"align":"","folded":false,"seq":"1"}},"UXBFdfsnbo0A9GxTaSscW7lrnYd":{"id":"UXBFdfsnbo0A9GxTaSscW7lrnYd","snapshot":{"type":"ordered","parent_id":"OLqud3OA7oVOzHxts9UcLZkonBp","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7471195125503623187"]}},"initialAttributedTexts":{"attribs":{"0":"*0|1+2s"},"text":{"0":"Le client doit fournir : ①Numéro de commande ②une description du problème avec des photos ou des vidéos à l'appui."}}},"align":"","folded":false,"seq":"auto"}},"JnQ5du0oVogsChxXypQcfq5Oneh":{"id":"JnQ5du0oVogsChxXypQcfq5Oneh","snapshot":{"type":"table_cell","parent_id":"PfOGdH48FoX9zoxBkj7cxNoznrj","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":["ZZqndXFgvoHEHKxMSq6cg3fVnQe","EhkGdivR2o4hp5xBpWvc6QMsnme"]}},"ZZqndXFgvoHEHKxMSq6cg3fVnQe":{"id":"ZZqndXFgvoHEHKxMSq6cg3fVnQe","snapshot":{"type":"text","parent_id":"JnQ5du0oVogsChxXypQcfq5Oneh","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7471195125503623187"],"1":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0+2*0*1+9*0|1+22*0+2*0*1+a*0+3e"},"text":{"0":"• Expédition : Entièrement couverte par AEKE, y compris les frais de logistique et de manutention en entrepôt.\n• Emballage : Si l'emballage d'origine est perdu, AEKE fournira un emballage ; les coûts d'emballage et d'expédition seront entièrement couverts par AEKE."}}},"align":"","folded":false}},"EhkGdivR2o4hp5xBpWvc6QMsnme":{"id":"EhkGdivR2o4hp5xBpWvc6QMsnme","snapshot":{"type":"text","parent_id":"JnQ5du0oVogsChxXypQcfq5Oneh","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":0,"numToAttrib":{}},"initialAttributedTexts":{"attribs":{"0":""},"text":{"0":""}}},"align":"","folded":false}},"DPHKdASyUoMgowxP8mtcreWOnRf":{"id":"DPHKdASyUoMgowxP8mtcreWOnRf","snapshot":{"type":"table_cell","parent_id":"PfOGdH48FoX9zoxBkj7cxNoznrj","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":["MStGdTcgvoZZB1xnXjfc9zhznvZ"]}},"MStGdTcgvoZZB1xnXjfc9zhznvZ":{"id":"MStGdTcgvoZZB1xnXjfc9zhznvZ","snapshot":{"type":"text","parent_id":"DPHKdASyUoMgowxP8mtcreWOnRf","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7471195125503623187"],"1":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+p"},"text":{"0":"Retours sans problème de qualité"}}},"align":"","folded":false}},"IbLFdHr0AoT6ZixchGFcUXkGnyb":{"id":"IbLFdHr0AoT6ZixchGFcUXkGnyb","snapshot":{"type":"table_cell","parent_id":"PfOGdH48FoX9zoxBkj7cxNoznrj","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":["TGA9dyRrfokZHzxTxQbc9wypnSe","F5Rsdx7dMolXGQx0c9JciQ3Inqn","XiG7dNECsopWT2xWhc1cJCIjnFc","BCiCdZzRAoPO5gx3XiXcEJNgnig","Axh3dlHjwoS991xCos4cPQVCnte"]}},"TGA9dyRrfokZHzxTxQbc9wypnSe":{"id":"TGA9dyRrfokZHzxTxQbc9wypnSe","snapshot":{"type":"text","parent_id":"IbLFdHr0AoT6ZixchGFcUXkGnyb","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7471195125503623187"],"1":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+3g"},"text":{"0":"Les retours initiés pour des raisons autres que la qualité, sans rapport avec la fonctionnalité ou la sécurité du produit, peuvent inclure, mais sans s'y limiter :"}}},"align":"","folded":false}},"F5Rsdx7dMolXGQx0c9JciQ3Inqn":{"id":"F5Rsdx7dMolXGQx0c9JciQ3Inqn","snapshot":{"type":"bullet","parent_id":"IbLFdHr0AoT6ZixchGFcUXkGnyb","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7471195125503623187"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1e"},"text":{"0":"Changement d'avis ou décision de ne pas conserver le produit"}}},"align":"","folded":false}},"XiG7dNECsopWT2xWhc1cJCIjnFc":{"id":"XiG7dNECsopWT2xWhc1cJCIjnFc","snapshot":{"type":"bullet","parent_id":"IbLFdHr0AoT6ZixchGFcUXkGnyb","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7471195125503623187"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1b"},"text":{"0":"Le produit ne correspond pas aux attentes du client"}}},"align":"","folded":false}},"BCiCdZzRAoPO5gx3XiXcEJNgnig":{"id":"BCiCdZzRAoPO5gx3XiXcEJNgnig","snapshot":{"type":"bullet","parent_id":"IbLFdHr0AoT6ZixchGFcUXkGnyb","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7471195125503623187"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1x"},"text":{"0":"Utilisation inappropriée empêchant la pleine utilisation des fonctionnalités du produit"}}},"align":"","folded":false}},"Axh3dlHjwoS991xCos4cPQVCnte":{"id":"Axh3dlHjwoS991xCos4cPQVCnte","snapshot":{"type":"bullet","parent_id":"IbLFdHr0AoT6ZixchGFcUXkGnyb","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7471195125503623187"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1t"},"text":{"0":"Conditions de réseau inadéquates limitant le bon fonctionnement du produit"}}},"align":"","folded":false}},"NW7Ad4TGTodcmJx2Jk7ce463nOh":{"id":"NW7Ad4TGTodcmJx2Jk7ce463nOh","snapshot":{"type":"table_cell","parent_id":"PfOGdH48FoX9zoxBkj7cxNoznrj","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":["LUoJd2Lmoob2Njxt7bfc9eiKnyc","JFkYdAu4xoY6fKxXV21cBiVqnpb","VPgPd9QxRoglAPx1BzUcQ9ARnnk","Li2Yd2yZBoTsfjxOU9ZcR8AXnCh"]}},"LUoJd2Lmoob2Njxt7bfc9eiKnyc":{"id":"LUoJd2Lmoob2Njxt7bfc9eiKnyc","snapshot":{"type":"ordered","parent_id":"NW7Ad4TGTodcmJx2Jk7ce463nOh","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7471195125503623187"],"1":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1s*0*1+j*0+1"},"text":{"0":"La demande de retour doit être soumise à Support@aeke.com dans les 30 jours suivant la période d'essai."}}},"align":"","folded":false,"seq":"1"}},"JFkYdAu4xoY6fKxXV21cBiVqnpb":{"id":"JFkYdAu4xoY6fKxXV21cBiVqnpb","snapshot":{"type":"ordered","parent_id":"NW7Ad4TGTodcmJx2Jk7ce463nOh","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7471195125503623187"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1j"},"text":{"0":"Le client doit fournir : ①Numéro de commande ②Raison du retour"}}},"align":"","folded":false,"seq":"auto"}},"VPgPd9QxRoglAPx1BzUcQ9ARnnk":{"id":"VPgPd9QxRoglAPx1BzUcQ9ARnnk","snapshot":{"type":"ordered","parent_id":"NW7Ad4TGTodcmJx2Jk7ce463nOh","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7471195125503623187"]}},"initialAttributedTexts":{"attribs":{"0":"*0+24"},"text":{"0":"L'appareil doit être retourné avec tous les emballages et accessoires d'origine intacts."}}},"align":"","folded":false,"seq":"auto"}},"Li2Yd2yZBoTsfjxOU9ZcR8AXnCh":{"id":"Li2Yd2yZBoTsfjxOU9ZcR8AXnCh","snapshot":{"type":"text","parent_id":"NW7Ad4TGTodcmJx2Jk7ce463nOh","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":0,"numToAttrib":{}},"initialAttributedTexts":{"attribs":{"0":""},"text":{"0":""}}},"align":"","folded":false}},"HEd8dhGFoo3FUgx8Eluc8sYVnZg":{"id":"HEd8dhGFoo3FUgx8Eluc8sYVnZg","snapshot":{"type":"table_cell","parent_id":"PfOGdH48FoX9zoxBkj7cxNoznrj","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":["OB4LdF0rToUm0bxquhKco1yWn9f","Ur6vdovblo7nRYxa9MBcZ72Anog"]}},"OB4LdF0rToUm0bxquhKco1yWn9f":{"id":"OB4LdF0rToUm0bxquhKco1yWn9f","snapshot":{"type":"text","parent_id":"HEd8dhGFoo3FUgx8Eluc8sYVnZg","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7471195125503623187"],"1":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0+2*0*1+9*0|1+20*0+2*0*1+a*0+3q"},"text":{"0":"• Expédition : Le client est responsable de tous les frais d'expédition et de manutention en entrepôt.\n• Emballage : Si l'emballage d'origine est perdu, AEKE fournira un emballage de remplacement ; les coûts d'emballage et d'expédition seront à la charge du client."}}},"align":"","folded":false}},"Ur6vdovblo7nRYxa9MBcZ72Anog":{"id":"Ur6vdovblo7nRYxa9MBcZ72Anog","snapshot":{"type":"text","parent_id":"HEd8dhGFoo3FUgx8Eluc8sYVnZg","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":[],"text":{"apool":{"nextNum":0,"numToAttrib":{}},"initialAttributedTexts":{"attribs":{"0":""},"text":{"0":""}}},"align":"","folded":false}},"KYnxdiF8oodCF8xluOocxWDNnNf":{"id":"KYnxdiF8oodCF8xluOocxWDNnNf","snapshot":{"type":"page","parent_id":"","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7471195125503623187","children":["AoAXdEmVUou0DHxYnhpcjHgMnfe","LzUkdhk3Uo4zlexA3MQcrRuZn9e","VxZidtNSboIViaxoB9VcvbErnfg","CZTWdkzvIofuY4x2OPhcrmYPnDb","V5pJdMvqRovzOOxRKeTcJj6tn6d","GdMJdMs9DoPRhGxKh7ocKPWHnJf","NIwjdFTH8oUXVjxuKg2canihnwf","DHFUdI72boYnKhxFtnJcCWJpnXb","Sy56dglSCoVR3yxLmM4c45Hynvc","W8Sldk5jcoP6LFx3p8fcee5Pnbh","QwrWdhY3yoOd7yx1UcMc1hyenre","YReCd193No6bjzx46V7cFxMJndc","BsVWdpbIooCVUpxWZHqcYZMHnXc","QAf6d06AmoNzMyxxbs0cVHVyn7b","MZdEdWWw0o1D5KxG1IUcuAasnjc","Id3bd4f91oWHFlxG4MecjIl3nCb","UP6KdpqJHoykmxxoitPcr2Hlncf","DL2pd2NhcoFmHgxGa3EcBmZZnsd","EGFkdgzC4oGaBdxZTxkceoxLnhg","TI3JdnTgCobewJxH773cEKmanhh","LoSudnWexogGkpxbRQQcXFdInyw","JAsodjxPLojxAUxwi9Qc9sU8nib","TlPldg5RvojqQUxEVj7cQjHAn8b","Y9PHdCRoPoCbAqxR9HPcxSbNnnb","S5z8dNcqdoxxi8xmA2sc0PY4nXJ","PfOGdH48FoX9zoxBkj7cxNoznrj","FffCdniBWoC6skxHexPcfWbwnTd"],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7471195125503623187"]}},"initialAttributedTexts":{"attribs":{"0":"*0+6"},"text":{"0":"Règles de retour complètes"}}},"align":"","doc_info":{"editors":["7471195125503623187"],"options":["editors","edit_time"],"deleted_editors":null,"option_modified":null}}}},"payloadMap":{"IjQ5dNN3foPYVixWF6hcKLyHnyc":{"level":1},"IMPUdvApko5oRpx3nRNcYkDAnQg":{"level":1},"IwukdcAjEohNGSxNE8ucxyeln9c":{"level":1},"Y2rkdUMcqoz52bxUJFLcxjObnG5":{"level":1},"FZhvdYmS4o4E1ZxP2Vnc3sSin2d":{"level":1},"HEFpdSUJjozMilxSXLhcZ77ongc":{"level":1},"RVZgdNFKkoTQ0uxFS1tcyu6wnJu":{"level":1},"ZZqndXFgvoHEHKxMSq6cg3fVnQe":{"level":1},"EhkGdivR2o4hp5xBpXp5Wvc6QMsnme":{"level":1},"MStGdTcgvoZZB1xnXjfc9zhznvZ":{"level":1},"TGA9dyRrfokZHzxTxB8c9wypnSe":{"level":1},"Li2Yd2yZBoTsfjxOU9ZcR8AXnCh":{"level":1},"OB4LdF0rToUm0bxquhKco1yWn9f":{"level":1},"Ur6vdovblo7nRYxa9MBcZ72Anog":{"level":1}},"extra":{"channel":"saas","pasteRandomId":"a79c2fc4-1362-44e0-a1d7-0513fb9180b4","mention_page_title":{},"external_mention_url":{},"isEqualBlockSelection":true},"isKeepQuoteContainer":false,"selection":[{"id":27,"type":"block","recordId":"PfOGdH48FoX9zoxBkj7cxNoznrj"}],"pasteFlag":"796029ca-a4ab-4c5f-811d-53127502144a"}'>

Catégorie	Définition	Conditions de retour	Responsabilité des coûts
Retours pour problème de qualité	Retours dus à des défauts empêchant une utilisation normale ou présentant des risques pour la sécurité, y compris, mais sans s'y limiter : • L'appareil ne s'allume pas • Défaillances de fonctions critiques • Dommages physiques visibles	1. La demande de retour doit être soumise à Support@aeke.com ; un dépannage à distance peut être organisé si nécessaire. 2. Le client doit fournir : ①Numéro de commande ②Description du problème avec photos ou vidéos.	Expédition : Entièrement couverte par AEKE. Emballage : Si l'emballage d'origine est perdu, AEKE fournira l'emballage et couvrira les coûts associés.
Retours sans problème de qualité	Retours pour des raisons non liées à la qualité, sans rapport avec la fonctionnalité ou la sécurité du produit : • Changement d'avis • Produit ne correspondant pas aux attentes • Utilisation inappropriée • Mauvaises conditions de réseau affectant l'utilisation	1. Doit être soumis dans la période d'essai de 30 jours. 2. Fournir le numéro de commande + la raison. 3. Inclure l'emballage et les accessoires d'origine.	Expédition : Payée par le client. Emballage : Remplacement possible mais coût à la charge du client.